Home Computer Support
RufusTech provides telephone , e-mail, house-call and remote (visiting a person's computer screen remotely) support to private home computer users. Non-business home computing service calls are billed at a lower rate than business support. This is because business enterprise computing equipment is more complex, a greater level of expertise is required, and greater precautions must be taken when servicing mission-critical computing infrastructure, as downtime must be avoided or minimized at all times.
Home Based Businesses
Are subject to business consulting rates. See Business Support Services and Business Policies pages for more information.
Student Discount
We offer a 10% discount on services to currently enrolled full-time students.
Examples of Services Offered
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Troubleshooting.
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Maintenance and repair of software and hardware.
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Home network set-up.
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Telephone, e-mail, or other forms of remote support and assistance.
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Macintosh® and Windows® computers.
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Personalized training for all levels of computer literacy.
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General Policies
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Payment is due upon completion of service.
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Forms of payment: We accept cash, checks, Visa® and MasterCard®.
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No charge for travel to and from client sites within 40 miles of the the technician's starting point. Outside of our 40 mile radius we charge for one way of travel time at the applicable consulting rate.
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Current hourly rates can be viewed here.
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Hours divided into 1/4 hour increments.
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Comments on Big Box Store "Techies," "Squads," etc.
Consulting services which are connected to stores selling computing equipment may be more motivated to sell you new equipment than help you get the most out of your current investment. In addition, our survey found that these "Big Box Store" consultants often had only a high school education and no Computer Science degree of any kind. Furthermore, many of these vendors charge professional business computer consulting fees even though you may end up with a high school educated computer enthusiast with some informal training working on your home computer. We suggest you always inquire as to the educational background and work experience of the technician working on your computer. When it comes to getting the best technicians, "Certifications" are no substitute for college education and/or professional work experience in the computing field.
Our Philosophy
See our Business Philosophy page to learn more about the principles we abide by.
Computing Frustrations
At RufusTech, we do our best to be sensitive to people's understandable frustration with their computers when they are not working properly. Our solutions are carefully crafted to give our clients the most trouble-free experience we can give them based upon what tasks they perform regularly with their computers given the inherent flaws of the technology products being used.
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