Services Customized to the Client's Needs
At RufusTech we have discovered that clients vary greatly in their approach to computing and technology within their businesses. This holds true from both budgetary and operational standpoints.
Examples:
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Some of our clients call us with questions very often, and expect regular and proactive follow-up of issues.
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Some of our clients have very strict budgetary requirements and prefer to save up a list of issues and schedule service calls "on demand."
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Some of our clients have server computer(s) which provide their business with mission-critical e-mail communications, business-specific applications, and file storage. Clearly, these clients depend on us to keep their vital infrastructure running smoothly and reliably.
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As a result of such diversity, we feel that asking our clients to conform to a pre-defined "service plan" is a poor value. Instead, our focus is to provide our time and expertise scaled in the way that best suits each individual client
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Typical Business Services Performed by RufusTech
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User support ("helpdesk") services either by telephone, e-mail, remote computer access, or on-site.
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Installation of software upgrades and operating system security patches.
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Troubleshooting and repair of hardware and software when problems arise.
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Unbiased advice regarding the purchase of new equipment and/or software applications.
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Server, firewall, and network infrastructure monitoring from operational and security standpoints.
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Spam (unsolicited e-mail) control measures and monitoring.
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Server hardware, software, and operating system upgrade projects.
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Disaster preparedness planning.
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Disaster recovery related repairs.
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Disaster recovery audits. (To determine time and expense required to get back up and running in the event of a disaster affecting your computing installation.)
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One-on-one user training or courses for groups.
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Typical Business Technologies Installed, Maintained and Supported by RufusTech
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Hosting web site(s) on your server.
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Back-up systems to save your vital business data and enable faster disaster recovery.
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Virtual Private Network (VPN) which is used for accessing your business network from home or travels.
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Windows Server/Small Business Server.
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Windows 1998/2000/XP/Vista/2007 workstations.
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Macintosh OS X Servers (Unix based).
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Macintosh OS 9.x and 10.x workstations.
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General Policies and Practices
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We maintain detailed documentation of your computing equipment, facilities, and network, which enhances our ability to respond quickly to day-to-day issues and is a vital part of disaster recovery preparedness.
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We respond to your calls within 4 business hours.
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Customer accessible issues tracking system--Coming Soon!
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We prioritize outages and disaster recovery calls first. Routine service requests are served on a first-come first-served basis. You may be asked to re-schedule a routine service call in the event of an outage or disaster at another client site. We appreciate your understanding in these rare events.
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For full details, including a link to current hourly rates, see our Business Consulting Policies Page.
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References and Testimonials
See our Business Testimonials page.
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