Do you sell computer equipment?
We select and purchase equipment for our clients, we do not carry any stock on-hand. If we stocked computer equipment, this would put us in a conflict-of-interest between needing to sell outdated stock on-hand versus providing our clients with the best value on the market to meet their technical needs. Computing equipment loses its value very quickly. We prefer to apply our knowledge and expertise to your computing needs at the moment you are ready to make a purchase.
Do you mark up computers and equipment that you sell?
We do not mark up equipment. The customer receives a copy of the original receipt and is requested to reimburse us for the exact amount. For commodity items such as network cabling, jacks and connectors, which we buy in bulk and have on-hand, a modest mark-up is added.
Do you have a storefront?
We are a service call based business. Having a staffed storefront at this time would be a cost that would not provide additional value to our customers. Instead, our call center is open during regular business hours for you to schedule repairs and service visits at a time and place that suits your needs.
Do you provide pick-up and drop-off service?
Yes. We will pick up and drop off your equipment for repair or service free of charge.
Do you offer any flat-fee services?
Not at this time. When offering a flat fee for a service such as virus removal, there is a tendency to overcharge for the simple cases and undercharge for the complex cases. We prefer to charge for actual productive time spent on each project divided into quarter hour increments so that fees always reflect work performed.
Can I visit the RufusTech offices?
Yes, but please make an appointment in advance so that we can give your our full attention. We are often out of the office on service calls or working on deadline-sensitive tasks.
More Questions Coming Soon!
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